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USEFUL INFORMATION

GENERAL DETAILS - REGISTERED OFFICE
Vía de los Poblados 3, edificio 2, planta 1, 
Parque Empresarial Cristalia, 
28033 Madrid, 
Registro C.N.M.V. n° 187, CIF A/82/896895

COMPANIES REGISTRY ENTRY  
Altura Markets is registered at the Madrid Companies Registry at Volume 16076, Sheet M272205

ADMINISTRATIVE AUTHORISATION  
Altura Markets is a securities company subject to the supervision of the National Securities Market Commission (CNMV) and is registered on the CNMV Register under number 187.

TAX IDENTIFICATION NUMBER  
Tax ID Code A/82/896895

CLIENT CARE SERVICE

Altura Markets has a specialist unit available to its clients which manages complaints and claims. For this exclusive purpose, Altura Markets has joined up with the BBVA unit, whose address is:

Client Care Service 
Apartado de Correos 1598 F.D. 
28080 Madrid 
e-mail: servicioatencioncliente@grupobbva.com

In the event of disagreement with a decision by the Client Care Service, a claim may be lodged with the Client Ombudsman:

Apartado de Correo 14460 
28080 Madrid 
e-mail: defensordelcliente@grupobbva.com

Altura Markets, like the BBVA group, has prepared Client Protection Regulations, containing detailed regulations on the subject, which may be sent to you on request.

The maximum time limit for the Client Care Service or the Client Ombudsman to resolve claims is two months. The current regulations provide that if no resolution has been found within this time limit, or if the client does not agree with the resolution, a claim may be sent by the client to the Client Protection Commissioner.